Tickets

Tickets is a fully customisable Discord ticket system, allowing you to provide support via live chat to your users in a familiar setting.

Some of the most prominent features of Tickets are:

• Users can open tickets via the click of a button, and select a topic via different buttons / a dropdown
• Forms to gather preliminary responses to questions of your choice when a user opens a ticket
• Option to use private threads, rather than channels
• Transcripts of tickets are automatically saved when closing
• Support representatives can claim tickets, giving a more personal connection to the user
• Different support teams for different types of tickets can be created
• Tags with common responses can be saved
• Support for 20+ languages
• Bot username and avatar can be changed via our whitelabel service, completely removing all branding