About SupportMail
Modmail - made easy
SupportMail redefines Modmail with innovative features designed to simplify communication between users and moderators. This powerful bot elevates Modmail to the next level by offering:
📩 Streamlined Ticketing System
Users can easily start tickets by sending a direct message to the bot. Conversations stay well-organized in a private ticket forum, enabling moderator teams to collaborate seamlessly. No transcripts are needed—posts are locked and archived automatically for a hassle-free experience.
⚠️ Effortless Reporting
Report messages or users with ease. Provide message links, reasons, evidence, and even attachments—all in just a few clicks.
🌍 Localization for Everyone
SupportMail supports multiple languages, including English (default), German, and French (partial). But we don’t stop there—the bot’s localization is user-driven! Contribute translations via Crowdin and make SupportMail accessible to everyone.
⚙️ High Configurability
Tailor the bot to meet your needs with its highly customizable settings. From user experience to moderation preferences, every detail can be fine-tuned.
🛠️ Join the support server if you are experiencing problems or have questions.
Popular Commands
| Command | Description |
|---|---|
/ticket-create | Create a ticket serverThe server to create the ticket in anonymousWhether you want to remain anonymous |
/setup | Set up the bot in your server ticketsSet up tickets in your server reportsSet up reports in your server |
/close | Close a ticket. comment-textDefine a comment for the closure. share-commentShould the comment be shared with the user? | Default: True (Yes) |
/send | Send a message (Either in a ticket or directly to a user) userThe user to send the message to | Not needed if in a ticket messageThe content of the message to send | Leave empty to open modal anonym-overrideIf True, the message will be sent anonymously (Only works in tickets) |
/config | Configure the bot ticketsConfigure the tickets module reportsConfigure the reports module tagsConfigure the tags module pausePause ticket or report creation in your server | Time is optional resumeResume ticket or report creation in your server |
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