SupportMail
889 serversAbout SupportMail
Modmail - made easy
SupportMail redefines Modmail with innovative features designed to simplify communication between users and moderators. This powerful bot elevates Modmail to the next level by offering:
š© Streamlined Ticketing System
Users can easily start tickets by sending a direct message to the bot. Conversations stay well-organized in a private ticket forum, enabling moderator teams to collaborate seamlessly. No transcripts are neededāposts are locked and archived automatically for a hassle-free experience.
ā ļø Effortless Reporting
Report messages or users with ease. Provide message links, reasons, evidence, and even attachmentsāall in just a few clicks.
š Localization for Everyone
SupportMail supports multiple languages, including English (default), German, and French (partial). But we donāt stop thereāthe botās localization is user-driven! Contribute translations via Crowdin and make SupportMail accessible to everyone.
āļø High Configurability
Tailor the bot to meet your needs with its highly customizable settings. From user experience to moderation preferences, every detail can be fine-tuned.
š ļø Join the support server if you are experiencing problems or have questions.
Popular Commands
| Command | Description |
|---|---|
/send | Send a message (Either in a ticket or directly to a user) userThe user to send the message to | Not needed if in a ticket messageThe content of the message to send | Leave empty to open modal anonym-overrideIf True, the message will be sent anonymously (Only works in tickets) |
/close | Close a ticket. comment-textDefine a comment for the closure. share-commentShould the comment be shared with the user? | Default: True (Yes) |
/report | Report a user or a message userReport a user messageReport a message |
/tag | Send a tag name-or-idThe name or ID of the tag mentionThe user to mention in the tag | No effect in tickets as-embedSend the tag as an embed | No effect in tickets anonymousShould the tag be sent anonymously? | Only for tickets! hiddenShould the response be hidden? | Is omitted in tickets |
/ticket-create | Create a ticket serverThe server to create the ticket in anonymousWhether you want to remain anonymous |
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