SupportMail

979 servers

Moderation and Tools #free #modmail #reports #support #tickets

About SupportMail

Modmail - made easy

SupportMail redefines Modmail with innovative features designed to simplify communication between users and moderators. This powerful bot elevates Modmail to the next level by offering:

📩 Streamlined Ticketing System

Users can easily start tickets by sending a direct message to the bot. Conversations stay well-organized in a private ticket forum, enabling moderator teams to collaborate seamlessly. No transcripts are needed—posts are locked and archived automatically for a hassle-free experience.

⚠️ Effortless Reporting

Report messages or users with ease. Provide message links, reasons, evidence, and even attachments—all in just a few clicks.

🌍 Localization for Everyone

SupportMail supports multiple languages, including English (default), German, and French (partial). But we don’t stop there—the bot’s localization is user-driven! Contribute translations via Crowdin and make SupportMail accessible to everyone.

⚙️ High Configurability

Tailor the bot to meet your needs with its highly customizable settings. From user experience to moderation preferences, every detail can be fine-tuned.

🛠️ Join the support server if you are experiencing problems or have questions.

Popular Commands

Command	Description
`/setup`	Set up the bot in your server ticketsSet up tickets in your server reportsSet up reports in your server
`/send`	Send a message (Either in a ticket or directly to a user) userThe user to send the message to \| Not needed if in a ticket messageThe content of the message to send \| Leave empty to open modal anonym-overrideIf True, the message will be sent anonymously (Only works in tickets)
`/report`	Report a user or a message userReport a user messageReport a message
`/ticket-create`	Create a ticket serverThe server to create the ticket in anonymousWhether you want to remain anonymous
`/close`	Close a ticket. comment-textDefine a comment for the closure. share-commentShould the comment be shared with the user? \| Default: True (Yes)