Every other bot opens the ticket. Onyx closes it.

A member opens a ticket. Onyx has already read your docs, your website, and every ticket you've closed before, so it answers in seconds. If that solved it, the member says so and the ticket closes itself. If it didn't, one click brings in your staff, and Onyx hands them a briefing of what was already tried instead of a wall of scrollback.

What that means day to day:

• Members get answers in seconds, even at 3am
• Your staff only see the tickets that actually need a human
• Every ticket Onyx closes teaches it something, so it deflects more next month

And it's a complete support desk, not a chatbot with a ticket button:

• Ticket panels, categories, priorities, claiming, and private tickets
• Full transcripts of every conversation
• Member reviews, with public ratings if you want them
• Staff performance stats and payroll tracking
• Member memory, so regulars never have to repeat themselves
• Working hours, blacklists, and a dashboard your mods will actually use

You stay in control. Onyx only answers from what you give it: your docs, your site, and the past tickets you approve. You review what it learns, and you can reword the messages it sends to match your server's voice and language.

The entire ticket system is free. Panels, intake, private tickets, transcripts, AI answers. No credit card. Pro is $10/mo and adds the learning flywheel, member memory, payroll, and $5/mo of AI usage included.

Start free at onyxbot.io