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About bottu
AI Support That Fits Into Your Existing Workflow
Bottu plugs directly into your existing ticket system and answers questions using your own knowledge—documents, websites, Discord history, and FAQs.
📚 Answers From Your Knowledge
No generic AI responses. Every answer is based on the knowledge sources you provide, including:
- Documents
- Websites
- Discord history
- FAQs
🤝 Smart Human Handoff
When Bottu isn't confident or can't find the answer, it doesn't guess.
Instead, it automatically hands the conversation to your staff with a concise summary of the issue, allowing your team to take over seamlessly.
⚡ Setup in Minutes
No migration.
No onboarding calls.
No complicated configuration.
Simply:
- Connect your ticket channels with a few keywords.
- Upload a document or two.
- You're ready to go.
🛡️ Humans Stay in Control
Escalations always go to a real person when they matter.
Bottu is designed to assist your support team—not replace it. The bot never overrides your team's judgment.
Popular Commands
| Command | Description |
|---|---|
/bottu | Bottu bot management commands setupGet the dashboard link to configure Bottu aiTurn the AI support chatbot on or off for this server escalationsShow recent escalations for this channel forget-meRemove all my data from this server knowledge base and get added to the global opt-out list shutupStop Bottu from replying in this channel for 24 hours |
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