Atis

Atis is a full ticket platform with an AI support agent built in. Your members open a ticket, Atis reads the question, and replies instantly — from a knowledge base you write, in a persona you define. Most tickets close before your staff ever look at them.

🧠 Your Knowledge Base, Your Rules Write categories and markdown articles in the web dashboard. Atis answers strictly from what you've written — your policies, your prices, your voice. No hallucinated facts, no made-up answers. If it's not in your KB, Atis doesn't guess.

⚡ Instant, Automatic Answers The moment a member opens a ticket and describes their issue, Atis replies — day or night, in any timezone, without pinging your team. Consistent answers, zero wait time.

🤝 Smart Escalation Refunds, billing disputes, manual overrides, or anything outside your knowledge base get handed to your team automatically — with full context already in the ticket. Atis stays conservative: when a human decision is genuinely needed, a human makes it.

🎫 A Complete Ticket Platform Customizable support panel (/panel) with your own title, message, and button Ticket categories with auto-classification Claim, close, and auto-close after inactivity Full transcripts saved for every closed ticket, reviewable from the dashboard

📚 Teach It Anything Spotted a gap? Teach Atis new facts anytime — it learns instantly and uses them in future answers.

📊 Analytics & Staff Leaderboard Track opened, auto-resolved, and escalated tickets. See how your staff perform — and how much work Atis handles for them.

🛠️ Configure Everything From the Web Dashboard Knowledge base, persona, staff roles, channels, panel design, behavior settings — all managed at atisbot.com. No config commands, no JSON files.

💎 Editions Free — the full ticketing platform, KB-grounded answers, smart escalation, transcripts and teaching. Included forever. Atis Star — a much more capable model with deeper knowledge-base understanding. Usage-based, no base fee. Atis Universe — our most intelligent model, for premium, high-stakes support desks.

Add Atis to your server and let your support run itself. 🔗 Dashboard & docs: atisbot.com