Better tickets

better tickets is discord bot for ticket management, staff applications, and jails. Built for servers that need staff tooling that scales with them. It supports both custom prefix and slash commands.

Why better tickets? Most ticket bots make you memorize a pile of flag-heavy commands to configure anything. better tickets doesn’t.

Questions beyond a text box: Ticket questions aren’t just free text, ask for a live member, role or channel pick or a file upload, right alongside short answer, paragraph, number and multi-select questions. Eight input types, all in the same modal.

Configured through menus, not flags: You can easily customize your tickets and applications through the dashboard!

Staff roles per category: Give a role access to claim and close tickets in one category without making them a server admin. Every category has its own staff, ping, and role-assignment lists.

Jail is built in, not bolted on: Jail reuses the same ticket system instead of being a separate module: link a category, set a role, and /jail handles the rest role removal, restoration on /unjail, and channel creation.

Applications with a real review flow: Questions get asked in DMs, answers land in a formatted submission message and accepting or denying updates that message in place with who decided and when no separate review channel to manage.

Transcripts you can verify: Closing a ticket generates a full transcript of the conversation, styled to look like the original Discord channel, with view and download links posted to your transcript channel. Every transcript is cryptographically signed the moment it’s generated. Run /verify with a transcript file and the bot checks the signature to confirm it’s an unmodified export from this bot, not something edited afterward to change what was said.

You can also find our bot on Discordify here https://discordify.net/bot/better-tickets/