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About Support Bot
Create a Dynamic Ticketing Solution with Support Bot
FEATURES
- Unlimited Tickets
- Customizable ticket menu funnelling users to the right team
- Display different ticket menus for set roles (perfect for multilingual servers)
- Automated responses in ticket menus to save your team time
- Ticket logs (view previous tickets on our website)
- Chat triggers & snippets answering common questions automatically
WHY SUPPORT BOT?
- Save time and make life easier for your staff team
- Easily create ticket menus to take users on a journey to answer questions on their own, and get in touch with the right member of staff more easily
- Notify the correct staff teams instead of general roles
- Receive roles based on ticket options users select
GET STARTED:
- Invite Support Bot: https://supportbot.gg/invite-support-bot
- Type
/setup - Check out the new support category in your server
- Configure your setup further with
/config&/menu - Open a ticket and test the flow!
GET SUPPORT:
- Check out our Commands page: https://supportbot.gg/commands
- Hop into our Support Server: https://discord.gg/tjvp6Dc
EXAMPLE TICKET MENU:
Options:
- General Help -> Open ticket (notify moderators)
- Report User -> Select another option -> Toxic or Spam or Other -> Open ticket (notify moderators)
- Business Inquiry -> Open ticket (notify admins)
- How do I...? -> Provide automatic response
Let Support Bot make life easier for Admins
Popular Commands
| Command | Description |
|---|---|
/setup | Setup Support Bot tickets |
/config | … viewView your server configuration admin_roleSet an Admin role to configure Support Bot. Manage Server+ permissions by default ticket_categorySet a new category if you accidentally delete or want to move it chat_channelSet a new chat channel default ticket_roleSet the ticket role ticket_infoChange how ticket information are given ticket_channelChange the open ticket channel log_channelReplace the log channel |
/claim | Claim a ticket |
/close | Close a ticket reason… |
/trigger | Trigger commands statsTrigger stats createCreate a trigger aliasAdd/Remove aliases from a trigger editEdit a trigger deleteDelete a trigger infoInformation about a trigger permissionsEdit a trigger permission |
Support Server
Support Bot - Dynamic Ticketing Solution
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