TicketAid

1,340 servers

About TicketAid

Bot Features

Tickets are tracked and stored via transcripts which are sent into the specified ticket logs channel and direct messaged to the ticket author at the end.
TicketAid allows staff to manage tickets in a variety of ways such as adding/removing other users that might be needed in certain tickets.
The bot hardly goes offline, if it does, it is most likely due to planned maintenance.Join our Support Server to request help.
TicketAid comes with all the necessary checks to make sure that only the users with the assigned staff role are able to use the restricted staff commands.

Support

TickedAid is associated with UtiliBots, if you require any support or wish to forward feedback or suggestions then you can do so by visiting the discord server here.

Commands

Admin Commands:

setup ~ Setup the ticket system.
toggletickets ~ Toggle the creation of new tickets.
add-staff ~ Add a role to access staff commands.
remove-staff ~ Removes role access from staff commands.
list-staff ~ List all of the designated staff roles.
setprefix ~ Set the guilds bot prefix.
blacklist ~ Blacklist a user from creating tickets.
whitelist ~ Whitelist a user to create tickets.
blacklisted ~ List all of the users blacklisted from creating tickets.

Staff Commands:

claim ~ Claim a ticket.
add ~ Add a user to a ticket.
del ~ Remove a user from a ticket.
close ~ Close a ticket.

User Commands:

new ~ Create a new ticket.
transcripts ~ A list of all your transcripts.

Miscellaneous Commands:

help ~ View all bot commands.
config ~ View the server configuration.
stats ~ View the statistics of the bot.
info ~ View bot information.
debug ~ Debug the bots required permissions.
bug ~ Report a bug.
ping ~ View the latency of the bot and API.
invite ~ A link to invite the bot.
privacy ~ Privacy policy of the bot.
suggest ~ Suggest a feature for the bot.
rate ~ Rate the bot on various bot lists.
reviews ~ Look at the bot's reviews from Void Bots.
vote ~ Links to vote for the bot.
voted ~ Check when you or others last voted.
votes ~ View all of the bot voters.

Popular Commands

Command	Description
`/create-ticket`	Learn how to create a ticket.
`/reply`	Reply to a ticket. messageWhat would you like to reply to the ticket with? attachment-1What attachment do you want to reply with alongside your message? attachment-2What attachment do you want to reply with alongside your message? attachment-3What attachment do you want to reply with alongside your message?
`/help`	View all bot commands. categoryView a specific category. commandView a specific command.
`/set-category`	Set the category where ticket channels will be created. channelWhat is the category channel where you want tickets to be created?
`/set-logs`	Set the channel where ticket/ratings will be logged. ratingsSet the channel where ratings are logged. ticketsSet the channel where tickets are logged.